If for any reason you are not completely satisfied with your purchase, please return the item to us following the returns policy below. 


You can return any item purchased within 14 days of receipt for an exchange or refund, please ensure the item is in its original condition and in its original presentation box with suitable packaging. Return postage is the responsibility of the buyer.

Please print off, complete, and return the Cancellation of Order Form/Return Order Form with your returned item below


We cannot accept returns for earrings due to hygiene reasons, and any goods that we personalise at your request.


Please see our full terms and conditions here 

Please return items to our returns address:

Returns Department
The Carat Shop

The Studio, Grasslands
Pye Corner



CM20 2RB


Download Returns Form.